Your role

As a Partner Success Manager (all genders) based in Berlin, you will be responsible for the end-to-end support of our partner network – from contract signing through the initial onboarding processes. Your focus will be on communication and administration, while collaborating closely with our field sales team to ensure strong and lasting partnerships.

• Communication & Support: Act as the primary contact for our partners via email, ticketing system, video calls, and phone. Handle organizational questions, resolve special cases, and coordinate internal processes
• Data Management & Administration: Create and maintain accurate partner records in CRM and support systems, ensuring all data is up to date and complete
• Contract & Onboarding Processes: Guide partners from contract conclusion through their onboarding journey, ensuring a smooth start
• Collaboration with Field Sales: While your main focus is on administration and partner care, you will work closely with our field sales colleagues to strengthen partner relationships
• Optimization & Quality: Identify opportunities for process improvements and actively contribute to a high-quality partner experience

Your profile

• Degree in Business Administration, Management, or comparable qualification
• Experience in Partner Management, Customer Success, Administration, or Sales Support
• Strong communication skills across multiple channels (email, ticketing system, phone, video calls)
• Accuracy and enthusiasm for structured data management within CRM systems, such as Google Suite, Salesforce and Zendesk
• Initiative, accountability, and excellent organizational skills
• Excellent German skills (C2 level) and solid English proficiency
• Based in Berlin
• You are already familiar with the topic of “Health & Nutriens”, either
  professionally or personally, and it genuinely interests you

What we offer

• An appealing discount on all of our Sunday Natural products – from essential oils to vitamins & nutrients
• We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year
• We believe great things happen when we meet in person, which is why we embrace a hybrid model with one home office day per week – up to two depending on the area you are working in – and up to two weeks per year working from abroad
• Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia
• You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas
• Inviting office spaces with access to plenty of organic teas and superfoods from around the world
• We, the Sunday Natural Group, like to celebrate with each other! Regular tea & office parties, Christmas and summer feasts and various influencer events such as Women's Day
  
  

Apply with your English CV and cover letter via our application portal.


Contact
Lars Born

About us

Sunday Natural emerged from a long-standing passion and research in the fields of health, healing, and personal growth. The lack of natural, high-quality products on the market was the original motivation for founding Sunday Natural in 2013. We aim to produce the products we ourselves would love to buy – as natural as possible, absolutely pure, free from any additives, and of the highest quality. In a strategic partnership with CVC, Sunday Natural is now one of Germany's most renowned quality manufacturers, with its own research and development department in Berlin. For the continuous improvement of our products, we collaborate with selected research institutes, scientists, therapists, farmers, and professional associations.  

We take our ecological responsibility very seriously: that’s why the majority of our product range is vegan. We also take an innovative approach to packaging: most of our products are packaged in glass, making them almost entirely recyclable.

Our diverse team in Berlin consists of over 290 employees from more than 40 nationalities and continues to grow – but at a sustainable pace. Our goal is to foster a collaborative, supportive, and inclusive work environment with a diverse group of motivated, talented, and visionary team members.

We highly value equality of opportunity and inclusivity, and we would like to particularly encourage women and candidates from under-represented backgrounds to apply, even if you don’t match with 100% of the requirements.