Your role

As a Customer Service Agent at Sunday Natural, you play a key role in providing our customers with an outstanding experience. Through clear, knowledgeable, and empathetic support, you help answer inquiries, resolve issues efficiently, and ensure a seamless shopping experience. Your strong communication and problem-solving skills contribute significantly to customer satisfaction, brand trust, and long-term loyalty. In doing so, you help us uphold our commitment to excellence in natural health and wellness.

• Answer customer inquiries via email and chat to provide high-quality support and resolve issues
• Forward requests to our logistics partners to ensure timely deliveries
• Serve as the first point of contact for pre- and post-sales inquiries
• Recommend suitable products based on customers' needs and preferences – within the framework of the 'Heilmittelwerbegesetz' (HWG)
• Build and maintain strong customer relationships by exceeding expectations and delivering the best possible customer service

Your profile

• C1/C2 level French and at least B1/B2 level English skills, along with regular attendance at the Berlin office – this is not a remote position!
• Previous professional experience in a customer-oriented role, such as Customer Service Agent, Inside Sales Manager, or Call Center Representative
• Ability to clearly prioritize your daily tasks, flexibility, and excellent organizational skills
• Strong hands-on mentality, endurance, and patience when dealing with inquiries, as well as quick comprehension
• Quick thinking and proactive work in a dynamic, fast-paced environment

What we offer

• An appealing discount on all of our products – from essential oils to vitamins & nutrients
• We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year
• The Urban Sports Club membership, Swapfiets bike rental and a subsidy for the BVG ticket
• A healthy balance is important to us: we offer a hybrid work model and 'workation'
• Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia
• You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas
• Inviting office spaces with access to plenty of organic teas and superfoods from around the world
• We like to celebrate each other! Regular tea & office parties, Christmas and summer feasts and various influencer events such as Women's Day

Apply with your CV and cover letter via our application portal. To show us that you've read the entire job ad, please include the phrase 'YES, I AM SUNDAY'S NEW TEAM MEMBER' in the first sentence of your cover letter.

Contact
Sabrina Thome

About us

Sunday Natural emerged from a long-standing passion and research in the fields of health, healing, and personal growth. The lack of natural, high-quality products on the market was the original motivation for founding Sunday Natural in 2013. We aim to produce the products we ourselves would love to buy – as natural as possible, absolutely pure, free from any additives, and of the highest quality. In a strategic partnership with CVC, Sunday Natural is now one of Germany's most renowned quality manufacturers, with its own research and development department in Berlin. For the continuous improvement of our products, we collaborate with selected research institutes, scientists, therapists, farmers, and professional associations.  

We take our ecological responsibility very seriously: Our entire range is therefore vegetarian, mostly vegan. We also go our own way when it comes to packaging: the majority of our products are packaged in glass and are therefore almost completely recyclable.

We have a diverse team of more than 240 employees from over 40 nationalities, still growing but at a sustainable rate. Our aim is to work in a collaborative, supportive and inclusive work environment with a diverse group of motivated, talented, and visionary colleagues.

We highly value equality of opportunity and inclusivity, and we would like to particularly encourage women and candidates from under-represented backgrounds to apply, even if you don’t match with 100% of the requirements.