Your role

We are looking for an experienced Lead Customer Data Science to join our expanding team and leverage data-driven insights to enhance customer reach, loyalty, satisfaction, and overall business performance. In this role, you will be responsible for leading the marketing analytics strategy, generating insights, facilitating discussions, ideating performance indicators, and improving available data and data sources to meet the needs of marketing analytics.

• Develop and implement a comprehensive customer data science strategy aligned with Sunday Natural's business goals
• Spearhead customer segmentation, predictive modelling, and define the most important KPIs for tracking and measurement
• Collaborate with cross-functional teams to translate analytics findings into actionable insights for marketing, sales, and product development
• Oversee end-to-end project management for customer data science initiatives, ensuring timely delivery and high-quality results
• Develop a holistic understanding of the business and its processes to lead innovation and generate additional value through the utilization of our data assets and tools
• Work closely with data engineers to ensure the required data infrastructure for business needs are put in place
• Build and recruit a team of data scientists and analysts to support the growing requirements of data in the business 
• Forecasting to facilitate for business and operational planning for short and medium-term goals based on customer cohorts and product demand planning
• Facilitate an international target setting process and capture marketing investments to ensure business goals are being met

Your profile

• University degree in Information Systems, Business Analytics/Business Intelligence, Computer/Data Science, or a related field
• Over 5 years of hands-on experience in customer-focused data science or marketing roles
• Strong ability to draw insights from data sets, devise practical and scalable data-driven solutions, with high proficiency in SQL
• Excellent communication and interpersonal skills with the ability to convey complex analytical findings to both technical and non-technical stakeholders
• Proven ability to define project objectives, resources, timelines, and methodologies, and to drive successful cross-functional projects

What we offer

• An appealing discount on all of our products – from essential oils to vitamins & nutrients
• We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year
• The Urban Sports Club membership and either Swapfiets bike rental or a subsidy for the BVG ticket
• A healthy balance is important to us: we offer a hybrid work model and 'workation'
• Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia
• You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas
• Inviting office spaces with access to plenty of organic teas and superfoods from around the world
• We like to celebrate each other! Regular tea & office parties, Christmas and summer feasts and various influencer events such as Women's Day

Apply with your CV and cover letter via our application portal. To show us that you've read the entire job ad, please include the phrase 'YES, I AM SUNDAY'S NEW TEAM MEMBER' in the first sentence of your cover letter.

Contact
Sarah Schubert

About us

Sunday Natural emerged from a long-standing passion and research in the fields of health, healing, and personal growth. The lack of natural, high-quality products on the market was the original motivation for founding Sunday Natural in 2013. We aim to produce the products we ourselves would love to buy – as natural as possible, absolutely pure, free from any additives, and of the highest quality. In a strategic partnership with CVC, Sunday Natural is now one of Germany's most renowned quality manufacturers, with its own research and development department in Berlin. For the continuous improvement of our products, we collaborate with selected research institutes, scientists, therapists, farmers, and professional associations.  

We take our ecological responsibility very seriously: Our entire range is therefore vegetarian, mostly vegan. We also go our own way when it comes to packaging: the majority of our products are packaged in glass and are therefore almost completely recyclable.

We have a diverse team of 190 people and 37 nationalities, still growing but at a sustainable rate. Our aim is to work in a collaborative, supportive and inclusive work environment with a diverse group of motivated, talented, and visionary colleagues.

We highly value equality of opportunity and inclusivity, and we would like to particularly encourage women and candidates from under-represented backgrounds to apply, even if you don’t match with 100% of the requirements.