You’ll be part of the IT Engineering and Operations team in Berlin, in the Solutions Engineering part, to help design security across our tools and devices, provide local and remote support to the company employees in Berlin’s office, and in other countries remotely
You’ll follow our processes and implement new ones with documentation
You are ensuring that our infrastructure are working as expected and fix issues proactively where necessary
You’re improving workflows and processes and help to save costs and improve efficiency
You are ensuring the systems availability, security and compliance of our internal networks and collaborate with our sys admins on monitoring of hosted systems
You are analyzing and resolving malfunctions in operations
You’ll provide support via our ticketing system and by connecting to devices remotely, or by visiting users
You ensure that users are respecting all policies and are in compliance, or act to correct the issues by supporting them
You are helping in the design and implementation of our management tools, network, security and ticket management
You’ll work with Addigy (MDM tool), Apple Business Manager, Google Workspace,, Snipe-IT (Asset management), 1Password, Okta. Atlassian, and will help to maintain and improve these systems
You’ll help to work on bigger projects in the team
You are directly reporting to the IT Helpdesk Lead
(Senior) IT System Administrator (all genders)
Your role
Your profile
You have strong knowledge of macOS, Google Workspace, MDM, and Okta or similar
You are providing solutions and help to implement new things without disrupting the actual services
You are customer oriented and able to provide support with ITIL like methodology
You have experience with scripting
You have experience with MDM deployment tools (Addigy, JAMF, Intune)
You have at least 5 years of experience in this domain and deepen your skills through certifications and further education
You have the distinct ability to work in a team
You are fluent in English, german skills are a plus
You have a solution-oriented way of thinking and are working with a technical hands-on mentality
What we offer
Great opportunities for personal and professional development
A culturally-diverse environment that fosters collaboration
You are at the source of the best health products in the market with a high employee discount
Fair compensation
An office in the heart of Berlin, located in the beautiful Mercator-Höfe on Potsdamer Straße
An unlimited supply of delicious organic tea and our very own tea sommelier
The BVG company ticket or a Swapfiets bicycle also for private use
The Urban Sports membership
Coach guided monthly company running group
A 1Password Family membership
Über uns
Wir nehmen unsere ökologische Verantwortung sehr ernst: Unser Sortiment ist daher zum größten Teil vegan. Auch bei der Verpackung gehen wir eigene Wege: Die meisten unserer Produkte sind in Glas verpackt und damit fast vollständig recycelbar.
In Berlin haben wir ein vielfältiges Team von mehr als 350 Mitarbeitenden aus mehr als 40 Nationalitäten, das noch immer wächst, aber in einem nachhaltigen Tempo. Unser Ziel ist es, in einem kollaborativen, unterstützenden und inklusiven Arbeitsumfeld mit einer vielfältigen Gruppe von motivierten, talentierten und visionären Mitarbeitenden zu arbeiten.
Wir legen großen Wert auf Chancengleichheit und Inklusion und möchten insbesondere Frauen und Personen aus unterrepräsentierten Kreisen ermutigen, sich zu bewerben, auch wenn Sie die Anforderungen nicht zu 100% erfüllen.
