IT Support Specialist (all genders)

You’ll be part of the IT Engineering & Operations department in Berlin, within the Operations & Support team, providing high-quality IT support to employees locally and remotely across multiple countries.

You’ll ensure a smooth employee experience while maintaining reliability, compliance, and operational excellence across our workplace environment.

Your responsibilities

• Provide local and remote IT support to employees through our ticketing system, remote sessions, and on-site assistance

• Troubleshoot and resolve incidents related to macOS devices, workplace applications, identity access, and collaboration tools

• Support onboarding, offboarding, and employee lifecycle processes

• Maintain and improve IT documentation and operational procedures

• Ensure devices and users remain compliant with company policies and standards

• Support endpoint management activities through MDM platforms

• Collaborate with the Solutions Engineering team to roll out new tools, standards, and improvements

• Participate in operational projects and continuous service improvement initiatives

• Escalate and coordinate complex issues with engineering teams when required

• Contribute to maintaining inventory accuracy and asset lifecycle management

• Strong experience supporting macOS environments

• Mac Troubleshooting experience 

• Good understanding of identity management and endpoint management concepts

• Experience with MDM solutions (Addigy, Jamf, Intune, or similar)

• Customer-oriented mindset with structured troubleshooting methodology

• Experience working with ticketing systems and IT service processes (ITIL knowledge is a plus)

• Basic scripting knowledge is appreciated

• Strong communication and collaboration skills

• Fluent English; German is a plus

• 2–5 years of experience in IT Support, Workplace IT, or IT Operations

• An appealing discount on all of our products – from essential oils to vitamins & nutrients
• We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year if we decide to close down
• The Urban Sports Club membership and either Swapfiets bike rental or a subsidy for the BVG ticket
• Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia
• We believe great things happen when we meet in person, which is why we embrace a hybrid model with one home office day per week –up to two depending on the area you are working in– and up to two weeks per year working from abroad.
• You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas
• Inviting office spaces with access to plenty of organic teas and superfoods from around the world
• We like to celebrate each other! Regular tea & office parties, Christmas and summer feasts and various influencer events such as Women's Day