Regulatory & Quality Manager (m/f/d)

Festanstellung, Vollzeit · Berlin

Your role

We are looking for an experienced Regulatory & Quality Manager to join Yoshi en and take full ownership of product safety, compliance, and premium quality standards across our tea portfolio.

In this role, you will act as the primary guardian of our tea products, ensuring that every batch, from loose leaf to teabag, meets strict EU food regulations while maintaining the highest standards of quality and customer trust. You will serve as the key interface between our Polish distribution center and the German/EU markets, ensuring regulatory compliance, audit readiness, and operational excellence at all times.

This position offers high visibility within the organization and close collaboration with leadership, suppliers, laboratories, and authorities.

Your Responsibilities

Regulatory Compliance & Marketability

Ensure full compliance with EU food regulations, including Regulation (EC) No 396/2005 (Pesticides) and Regulation (EC) No 1881/2006 (Contaminants such as PAs and heavy metals).
Ensure adherence to DACH-specific regulations, including the German Tea Ordinance (Tee-Verordnung) and LFBG.
Review and approve all packaging and labeling for the German and EU markets, ensuring compliance with Regulation (EU) No 1169/2011 and correct use of Organic (Bio) logos.
Maintain and manage certifications such as Organic (Bio-Siegel), Fairtrade, and Rainforest Alliance, including coordination of audits in Germany and Poland.

Quality Assurance & Food Safety (FSMS)

Monitor and audit storage conditions at the Polish distribution center (temperature, humidity control, pest management, hygiene).
Maintain and continuously improve the Food Safety Management System (HACCP).
Coordinate chemical and sensory testing with accredited third-party laboratories (e.g., Eurofins, SGS).

Non-Conformity (NC) & CAPA Management

Identify, document, and manage technical non-conformities (e.g., packaging defects, failed lab results, logistics deviations).
Lead Root Cause Analysis (RCA) using structured methodologies such as “5 Whys” or Fishbone analysis.
Define and implement Corrective and Preventive Actions (CAPA) to resolve systemic issues sustainably.
Manage supplier claims and issue formal non-conformity reports to tea estates or suppliers.

Customer Complaints & Consumer Protection

Oversee the end-to-end handling of quality-related customer complaints.
Act as Rapid Response lead for health-related complaints (e.g., allergens, foreign bodies), including escalation and recall coordination if required.
Analyze complaint trends and identify quality improvement opportunities.

Crisis Management & Recall Readiness

Serve as key contact for German (Lebensmittelüberwachung) and Polish food authorities.
Conduct bi-annual mock recalls to ensure full traceability from the Polish warehouse back to the individual tea garden within four hours.

Your profile

Degree in Food Science, Food Chemistry, or a related technical field.
Minimum 5 years of experience in Quality and/or Regulatory roles within the EU food industry (experience with tea, herbs, or botanicals is a strong advantage).
Deep understanding of EU food law, labeling requirements, RASFF, and TRACES systems.
Certified HACCP Team Leader or PCQI qualification preferred.
Strong analytical skills, structured mindset, and high attention to detail.
Audit-ready mentality and proactive ownership.
English proficiency (minimum C1)

What we offer

An appealing discount on all Yoshi en products.
28 days of paid time off per year plus up to 5 additional days off between Christmas and New Year.
Urban Sports Club membership and a subsidy for the BVG public transport ticket.
Various discounts of up to more than 50% on attractive brands such as Flaconi, Bosch, Apple or Expedia.
Real ownership, plenty of room for new initiatives, and the opportunity to contribute your expertise and bring your ideas to life.
Inviting office spaces with access to a wide range of organic teas and superfoods from around the world.
We celebrate together: regular tea & office gatherings, summer festivities, and Christmas parties.

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About us

Sunday Natural emerged from a long-standing passion and research in the fields of health, healing, and personal growth. The lack of natural, high-quality products on the market was the original motivation for founding Sunday Natural in 2013. We aim to produce the products we ourselves would love to buy – as natural as possible, absolutely pure, free from any additives, and of the highest quality. In a strategic partnership with CVC, Sunday Natural is now one of Germany's most renowned quality manufacturers, with its own research and development department in Berlin. For the continuous improvement of our products, we collaborate with selected research institutes, scientists, therapists, farmers, and professional associations.

We take our ecological responsibility very seriously: that’s why the majority of our product range is vegan. We also take an innovative approach to packaging: most of our products are packaged in glass, making them almost entirely recyclable.

Our diverse team in Berlin consists of over 350 employees from more than 40 nationalities and continues to grow – but at a sustainable pace. Our goal is to foster a collaborative, supportive, and inclusive work environment with a diverse group of motivated, talented, and visionary team members.

We highly value equality of opportunity and inclusivity, and we would like to particularly encourage women and candidates from under-represented backgrounds to apply, even if you don’t match with 100% of the requirements.

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Wir freuen uns auf dich und deine Bewerbung!

Vielen Dank für dein Interesse an Sunday! Bitte füll' das folgende Formular aus.